Customer service challenge

While You're Running the Business, Are Your Front Line People Running the Business Off?

According to our Customer Service experts, the better the "front line," the bigger the bottom line. Your "front line" can generate revenue. Or they can cost you clients. In most businesses, customer service providers make daily business decisions that reflect the company's image. They can reduce operating costs, or raise them to unmanageable levels. The fact is they're not just your "front line"; they're the lifeline of your business.

The Customer Service Challenge Program Benefits:

In this capstone course, employees learn to apply all the tools that make exceptional customer service possible. Participants learn how to gain a competitive advantage for their organization and create a career advantage for themselves through extraordinary service. All the skills learned throughout the program are integrated into a practical approach based on the conviction that the purpose of a business is to create and keep customers. The principles and fundamental skill-building techniques of The Customer Service Challenge training program will enable service professionals to provide exceptional service to both internal and external customer groups. Program benefits include:

  • A clear statement of service philosophy
  • Program effectiveness measurement tools
  • View service through the "eyes of your customer"; improve enthusiasm for-and commitment to -service excellence
  • Sharper face-to-face and telephone communication skills
  • Build rapport to promote customer loyalty and long-term profitability
  • Problem solve with a systematic approach; turn any problem into an opportunity for good service
  • Build self-esteem and confidence to generate initiative, responsibility, ownership, sensitivity and productivity

The Customer Service Challenge provides various methods of measuring training effectiveness and individual accountability. Course exercises contain built in self-assessment features. Participants can monitor and measure, through personal surveys, inventories, and personal assessment tools, the improvement in on-the-job performance.